Grievance Redressal Policy
How to raise a concern, who handles it, and the timelines you can expect.
Last updated: June 2026
Redressal of grievance
Here are the steps a client can follow in case of a grievance or feedback. If you are not satisfied with our services and would like to lodge a complaint, we request you to first talk to your point of contact from the Research Analyst department. You can discuss the matter with them, and be assured that your complaint will be resolved on a best-efforts basis within 1 to 7 working days.
Step 1 — Talk to our representative
You can email or talk to the representative / consultant over the telephone. The contact number is +91 95106 68492.
Alternatively, you can send us a complaint in writing or by email at support@tradevisor.in. We will try to resolve your complaint within 1 to 7 working days. The first step is for us to be clear about the nature of your complaint and to identify what we can do to resolve the issue. Once our investigation is complete, we will provide you with a full response.
Step 2 — Escalate to the Grievance Officer
If you are still not satisfied with the response or the handling of your complaint, you can write to Yash Mehta at yash@tradevisor.in with complete details. Yash Mehta will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
Step 3 — SEBI SCORES
If your complaint is not resolved within a period of one month, you may refer it to the regulator — the Securities and Exchange Board of India (SEBI). SEBI has launched a centralized web-based complaints redress system, 'SCORES'.
The link to the platform is https://scores.sebi.gov.in.
Step 4 — Online Dispute Resolution (ODR)
If your complaint is not resolved on the SCORES portal, you can start the dispute resolution process through the ODR portal. The link for the platform is https://smartodr.in.
Contacts
Grievance Officer: Yash Mehta · yash@tradevisor.in · +91 95106 68492.
SEBI local office (Gujarat): SEBI, Ahmedabad Regional Office, Unit No. 002, Ground Floor, SAKAR I, Near Gandhigram Railway Station, Opp. Nehru Bridge, Ashram Road, Ahmedabad, Gujarat 380009.
SEBI head office: Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai 400051.